Shipping Policy

All orders are typically processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. During high-demand periods, processing times may take a bit longer.

Shipping Methods & Delivery Time
We offer standard and expedited shipping options. Delivery times may vary depending on your location and selected shipping method. Once your order is shipped, you will receive a confirmation with tracking information.

Shipping Costs
Shipping costs are calculated at checkout based on your order total and shipping location. We occasionally offer free shipping promotions, which will be clearly stated during checkout.

Order Tracking
Once your order is fulfilled, a tracking number will be provided. Please allow 24–48 hours for the tracking information to update.

Delays & Issues
While we do our best to ensure timely delivery, delays may occur due to factors beyond our control such as weather, customs processing, or courier issues. If your order is delayed or lost in transit, please contact us and we’ll work to resolve it promptly.

Incorrect Shipping Information
Please ensure all shipping details are correct at checkout. We are not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages
If your order arrives damaged or goes missing, please reach out with your order details. We will investigate the issue and offer a suitable resolution, which may include a replacement or refund.

International Shipping
We currently offer international shipping to select countries. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply.

Thank you for shopping with Simple Root. We appreciate your trust and are committed to delivering a seamless experience.