Refund Policy

At Simple Root, we stand behind the quality of our products. If you are not satisfied with your purchase, we’re here to make it right.

Eligibility for Refunds:
Refunds are available for items returned within 14 days of delivery. Products must be unused, unopened, and in original condition. Opened or used items are not eligible for a refund due to hygiene and safety standards.

Refund Process:
To request a refund, please contact our customer support team with your order number and reason for the return. Once approved, we’ll provide return instructions. After we receive and inspect the item, we’ll issue a refund to your original payment method.

Processing Time:
Refunds are typically processed within a few business days after the returned item is received and approved. Please note that it may take additional time for your bank or credit card provider to reflect the refund.

Non-Refundable Items:
Sale items, gift cards, and shipping costs are non-refundable unless the product was received damaged or incorrect.

Thank you for choosing Simple Root. We appreciate your trust and support.